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  #4Change May Twitter Chat Topic: Enterprise 2.0

  Zero Strategist 11:34 pm on May 10, 2010 | View Comments Permalink | Reply
  Tags: Discussion Topics (2), Enterprise 2.0, Microblog (4), Microblog Chat, Social Media (14), Twitter (15), Twitter Chat

  Bringing web 2.0 / social media technologies into the businesses and organizations can be a massively disruptive change. Engaging in Enterprise 2.0 can change workflows, communications, software development cycles, knowledge management, governance models, organizational hierarchy, management styles, culture/sub-culture, worker mentalities, intelligence/research, processes, security protocols, human resources, policies/guidelines, recruiting/retention, pr/marketing and many more aspects of the enterprise. But implementing social business software is only one piece of doing Enterprise 2.0, fundamentally transforming the organization socially and getting end users to adopt the new tools to achieve enterprise wide adoption is where the change challenge happens. Don’t let the marketing hype fool you, the heart of E2.0 is hard radical organizational change.

  May #4Change Topic = Enterprise 2.0

  The #4Change Topic for May 2010 is Enterprise 2.0! The Twitter chat will occur on Thursday, May 13th 2010 at 5PM EST / 2PM PST US. The #4Change Crew would like to welcome a new #4changer we are glad to have on board Megan Murray /@MeganMurray who is going to be co-hosting this twitter chat with Todd / @ZeroStrategist this month. Meg has been leading E2.0 change and doing community management on E2.0 campaigns for years and brings a wealth of hands on change knowledge to the conversation. As always, in keeping with the tradition of these chats we want to keep things open, organic, and dynamic.

  E2.0 Definition:

  Enterprise Social Media (Enterprise 2.0) the use of web 2.0 technologies (Enterprise Rich Internet Applications – ERIA / Software as a Service – SaaS) in the context of the enterprise, for business or commercial purposes.

  Source: http://en.wikipedia.org/wiki/Enterprise_2.0

  #4Change May Twitter Chat Questions:

  1. What does changing the enterprise really mean?
  2. Can we break out of the E2.0 echo chamber to make real and lasting change? What are the best roads to influence?
  3. How can I reach the tipping point and get social investment from the enterprise?
  4. What are the real pitfalls in E2.0?
  5. Where should and shouldn’t we let go of “control” (control/security/IC control)?
  6. How can I introduce the idea of real cultural change without insulting or alienating the current culture?
  7. What metrics are important to E2.0 success?
  8. How can we address the security question?

  New to #4Change? Learn More:

  To learn more about #4Change monthly twitter chat go to the #4Change Blog, read about #4Change and search twitter for #4Change. To participate just join in twitter conversation from anywhere in the world.

  Disclosure – This post is cross-posted on Zero Strategist and #4Change Blog

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  • Skills for the Organization 2.0 change agent (gautamblogs.com)

  
   

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  September #4Change Chat Topic: Change Failure

  Zero Strategist 11:24 am on September 9, 2009 | View Comments Permalink | Reply
  Tags: #FAIL, Change Management (3), Enterprise 2.0, Failure, Nonprofit 2.0 (2), Nonprofits (3), Social Entrepreneurship (2), Social Media (14)

  My experience since I started working in the social media field is that the failures are where you learn the most as a community manager, a social media manger, a change manger, a professional and as a person.

  

  Yet, organizations tend to have a low tolerance for failure even though it is failure that often leads to innovations and improvements in products, services or processes. Leaders often blame change managers or teams who do not control the source or circumstances which cause the “failure.” Having a low tolerance for small failures can actually lead to more catastrophic failures.

  Though many orgs flaunt their “lessons learned” they are not all written down, distributed, or accessible depending on the enterprise architecture. Too often, these lessons end up on individuals’ computers, shared drives or locked away in portals and are not shared in order to prevent repeated mistakes. Most organizations lack the enterprise 2.0 tools that they need to help their workers become more efficient at their jobs.  This lack of tools can prevent individuals from learning from their previous missteps and reaching full productive work potential. There is also general lack of integrated risk management systems in business for employees to submit risks to the organization for tracking, sourcing and mitigation. The workers on the front lines of the change are often the first to see signs of trouble yet, in most org structures, they have the least interaction with upper management.

  I think that the previous blog post by Tom is a great lead into this month’s discussion and #4CHANGE chat topic.  The 4Change Team thinks that this topic is a really important.

  #4 Change September Chat Topic: Change Failure / Change #Fails

  #4Change Chat Questions on Change Failure:

  1. What is the value of failure?
  2. What roles do change failures play in furthering larger change campaigns in organization?
  3. What constitutes change failure / success inside and outside of your organization?
  4. As a change/community manager, how do you handle separation / transition issues with the community and the organization?
  5. How do failures in society, business and government affect change in non-profits?

  

  Here are some background definitions to stir your thoughts about this months topic.

  Failure (definitions from Visual Thesaurus):

  • an act that fails
  • an event that does not accomplish its intended purpose
  • lack of success
  • a person with a record of failing, someone who loses consistently
  • an unexpected omission
  • inability to discharge all your debts as they come due
  • loss of ability to function normally
  • condition in which there is a disturbance of normal functioning
  • a mistake resulting from neglect
  • your overall circumstances or condition in life (including everything that happens to you)
  • an event that happens
  • an act that does not achieve it’s intended goal

  Success:

  • an event that accomplishes its intended purpose
  • an attainment that is successful
  • a state of prosperity or fame
  • a person with a record of successes
  • the condition of prospering; having good fortune
  • the act of achieving an aim
  • an event that happens

  Change:

  • an event that occurs when something passes from one stat or phase to another
  • a relational difference between states; especially between states before and after some event
  • the action of changing something
  • the result of alteration or modification
  • a thing that is different phenomenon that follows and is caused by some previous phenomenon
  • something done (usually as apposed to something said)

  Please feel free to leave question and comments on this subject and if you have open case studies or links to resources on the topic. Cross-posted from Todd’s Zero Strategist  Blog.